Educational institutions case studies

How high level of system security requirements was the major reason for Uversity to choose DreamApply

Mar 4, 2019 | Case studies

Uversity is a Registered Charity that currently provides scholarships to adults aged 23 years and older to enable students to complete a Bachelor’s degree for the first time in any of the 42 participating colleges on the island of Ireland. Uversity aims to unlock the potential of mature students to transform their lives and those of others around them.

The application process requires eligible applicants first to fill in an online application form that gathers their personal and contact information, information regarding their prior education and work experience, financial need, and a 500-word motivation statement and details of two referees.

Why did you decide to use DreamApply as your application management system?
DreamApply was chosen after a comprehensive procurement process reviewing several international online applications and CRM system providers.

DreamApply offers the most cost-effective and customer-responsive system available internationally.

The system’s flexibility and the DreamApply team’s enthusiastic engagement have consistently exceeded our expectations.

Results from DreamApply
We have three stakeholders: applicants, administrators, and external assessors.

Our applicants’ feedback was positive – the application form was easy to use, with clear questions and an accessible and transparent format. It made the process of completing a third-level education scholarship application form so much less daunting. It is also significant that applicants can save and edit their answers and take their time with the application form until they finally submit it. The password system also helps the applicant to feel safe that their application can’t be viewed by anyone else other than Uversity and this is most important.

From our perspective as administrators, we found the system excellent. The login is simple and secure. It is easy to navigate through the applications. We primarily use the ‘browsing’, ‘searching’, and ‘tables’ functions and find them helpful and accessible. The only area for improvement would be the knowledge base. As with all technical guides, it never seems to have answers to our questions, or they are not located where we think they should be.

Configuration and support
DreamApply’s support team is exactly that – very supportive.

There is a sense that you are just around the corner, and nothing is a problem. Kaisa and Katrin are friendly, supportive, very obliging, and ultimately provide the answers/point us to the solution. We feel very supported by DreamApply’s Client Happiness team, which is a big plus for us as it is a necessary experience that a client must have when the product is online software.

To sum up
DreamApply is a dream of an online application administration platform.

The online application form is visually straightforward and clear, and this is helpful for both the student and the administrators.

The security levels implemented by Dream Apply to safeguard students’ data are of exceptionally high industry standard, with the IT infrastructure being PCI DSS Level 1 Service Provider compliant, the Datacenters are certified ISO/IEC 9001, 27001, 27017 and 27018 compliant by Ernst & Young and Datacenters are certified SOC 1 Type II (SSAE 16 and ISAE 3402) and SOC 2 type II.

The platform is easy to navigate, generates useful reports, and the customer service support is always willing, able, and there for us.

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