DreamApply offers comprehensive support to ensure that your institution maximizes the benefits of our platform:
- One Year of Post-Configuration Support: After the initial configuration, clients receive a full year of support to help with any adjustments and optimizations needed as you start using the system.
- Ongoing Customer Support: After the first year, our dedicated customer success team takes over to assist with any issues, answer questions, and provide ongoing guidance.
- Training Sessions: We offer training sessions to help your team become proficient in using DreamApply, ensuring a smooth transition and effective utilization of the platform.
- Regular Updates and Maintenance: DreamApply includes regular updates and maintenance to keep the system current, secure, and fully functional without additional costs.
- Knowledge Base and Resources: Access to a comprehensive knowledge base, tutorials, and resources to help you navigate and make the most of DreamApply’s features.
Our goal is to provide you with the support you need to succeed, ensuring a seamless experience from implementation to ongoing use. For more details on our support services, please book a demo.
